Cloud voice services for NI SMEs
BT Business has launched a new cloud service that delivers all the traditional office phone system call features and quality using a BT internet connection, providing a more flexible, future-proofed service.
BT has today expanded its range of phone services aimed at office-based UK small to medium sized businesses with the launch of BT Cloud Voice. BT Cloud Voice is a new business-grade IP Voice service that uses cloud technology. Users can now make calls over the internet without compromising on call quality and benefit from a management system which ensures calls no longer go unanswered due to its intelligent call handling features. In addition BT Cloud Voice also offers advanced features like conferencing, call recording, desktop sharing, soft phones and a smartphone app.
BT Cloud Voice delivers great call quality and reliability and is a cost effective business solution. Users only need a BT Business internet connection and an IP phone to make calls across single or multiple office locations.
Paul Convery, Head of BT Business in Northern Ireland said: “Sixty per cent of UK SMEs are already seeing the benefits of cloud-based applications. With an ever more flexible workforce, using a cloud-based telephony system is a natural step for many businesses.
“BT Cloud Voice is a highly reliable and flexible business communications system and future-proofed solution for small and medium-sized businesses. And, because it’s an IP-based service, there are no initial hardware costs or engineer visits, and calling plans can be easily shared across the business.
“Our customers expect great value and high quality products and BT Cloud Voice delivers on both counts.”
Designed specifically for small and medium sized businesses, BT Cloud Voice is available via a software licence with three licence options available. BT Cloud Voice Basic is the entry level functional service; BT Cloud Voice Connect is aimed at office based users who need more flexibility than a simple phone system, whilst BT Cloud Voice Collaborate is designed for mobile or home workers who want to be able to use additional features such as audio and web conferencing and make calls via multiple devices. All calls run over the BT Business network and users are supplied with an IP phone and a BT call plan. Call plans are designed to be shared amongst users and minutes are purchased at a company level.
The BT Cloud Voice set-up is managed through an online portal, providing a flexible service for businesses to manage their own specific communication requirements. This means administrators have the flexibility to add new or additional users and set call preferences such as call forwarding and call waiting, without the need for any engineer visits.
As it is a hosted solution, and requires limited upfront investment, there are no separate maintenance contracts and businesses can simply add users or minutes as they grow through additional software licenses. The service manages call traffic back to BT’s national network, meaning that neither call capacity nor quality is affected by surges in company data or internet traffic.
Customer support is provided by a dedicated business Cloud Voice team of experts who provide a single point of contact to place and manage orders set-up and in-life support.