/ News / BT announces 165 new roles

BT announces 165 new roles

Rebecca Kincade on November 27, 2013 - 3:33 pm in News

One of the world’s largest communications providers, BT, has recently announced a jobs boost for their flexible contact centre operation in Belfast.

165 new jobs will be coming to the city and they are set to be based in a second BT Flex contact centre opening in Riverside Tower. This will bring the total number of new jobs BT has brought to Belfast since August 2012 to 270.

The new centre will employ multi-skilled service advisors who can work across any part of BT that requires additional resource for short-term campaigns. Recruitment of advisors and managers will start before the end of November and training will start when the centre opens in the New Year.

Colm O’Neill, CEO BT Northern Ireland, said: “Our first BT Flex centre located in BT’s Riverside Tower has been a great success and we are delighted that BT Group has chosen to expand our operation at this location to meet our growing demand for skilled and experienced advisors. BT currently employs over 2,300 people across Northern Ireland with over 1,000 of those jobs as a direct result of inward investment.”

“We had no hesitation in expanding in Belfast, which offers us the right people with the skills and experience for this type of work. We’ve also found that the Belfast workforce have responded positively to the requirements of a flexible operation, where people are called upon to take on frequent fresh challenges and be adaptable.

The First Minister Peter Robinson said: ”BT considered other locations outside Northern Ireland for this project so this re-investment in a new contact centre in Belfast is further testament to the positive business environment that Northern Ireland offers global firms.”

The deputy First Minister Martin McGuinness said: “This additional investment by BT reinforces the message delivered at the recent Investment Conference, that this is a good place to do business. The 165 new jobs will deliver total annual salaries of over £3 million and provide career and training opportunities to local people within the dynamic, growing telecommunications sector.”

The investment is being supported by Invest Northern Ireland, which has offered £693,000 of support under its Jobs Fund. The Department of Employment and Learning has offered up to £150,000 of training support under its Assured Skills programme.

Recruitment will be managed by BT and will involve a combination of online and telephone screening and an assessment centre.  People should apply through http://www.bt.com/careers.

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